11g777 Privacy Policy
Protecting your personal information is 11g777's top priority. This policy explains in detail how we collect, use, and store your information.
1 Introduction and Scope
11g777 (“we”, “our” or “platform”) respects your privacy and is committed to ensuring the protection of your personal information. This privacy policy explains what information we collect about you when you use 11g777's website, mobile platform, or related services, how we use it, and how we keep it secure.
This policy applies to all registered and unregistered users of 11g777. Continued use of our services will be considered as your acceptance of the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
11g777 is a secure and reliable online gaming platform. We use SSL encryption technology to keep all your information safe and follow fair play principles.
2 What Information We Collect
11g777 may collect user information in various ways. The categories of information we collect are described in detail below:
Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth
- Email address
- Username
- National ID card or passport details (for verification)
Financial Information
Information required for transaction processing:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
Information relating to your device and connection:
- IP address
- Browser type and version
- Device type and operating system
- Login time and date
- Cookies and session data
Gaming Activity Information
Information about your gaming behavior:
- Play history and preferences
- Bet amounts and outcomes
- Bonus usage records
- Duration of activity on the platform
3 Methods of Data Collection
11g777 may collect your information in the following ways:
| Source of Collection | Type of Information | Purpose |
|---|---|---|
| Registration form | Name, email, date of birth, ID document | Account creation and verification |
| Payment processing | Financial account details, transaction records | Managing deposits and withdrawals |
| Automatic collection | IP address, cookies, browsing behavior | Security and service improvement |
| Customer service communication | Chat logs, email correspondence | Issue resolution and support |
| Third-party verification | Identity and age verification data | Completing KYC (Know Your Customer) |
About Cookies: 11g777 uses cookies and similar technologies to improve your experience. Cookies are small files stored in your browser that help remember your preferences and session information. You can disable cookies in your browser settings, though this may affect some service functionality.
4 Purpose of Data Use
11g777 uses collected information only for specific and lawful purposes. We may use your personal information for the following purposes:
Service Delivery and Management
Your information is used to create, maintain, and manage your account; provide gaming services; process transactions; and deliver bonuses and promotions.
Identity Verification and Security
Confirming your age and identity (21+ age verification); preventing fraud, money laundering, and illegal activity; ensuring account security.
Customer Service and Support
Resolving your questions and complaints; 24/7 support via live chat; sending important service-related notifications.
Service Improvement and Analysis
Improving the platform by analyzing user behavior; adding new games and features; identifying and resolving technical issues.
Responsible Gaming
To identify problematic gaming behavior; to facilitate self-exclusion and limit setting; to enforce responsible gaming policies.
Legal and Regulatory Compliance
Complying with applicable laws and regulations; responding to lawful requests from government or regulatory authorities; maintaining legal records of transactions.
5 Data Disclosure and Sharing
11g777 does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:
5.1 Payment Processing Services
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment providers. These third parties are governed by their own privacy policies and use the information only for the specific transaction purpose.
5.2 Identity Verification Services
Information necessary to complete the KYC (Know Your Customer) process may be shared with registered identity verification service providers. This is conducted under a full confidentiality agreement.
5.3 Law Enforcement Agencies and Authorities
If disclosure of information is required due to legal obligations or by court order, 11g777 may share information with the relevant authorities. Only information that is legally required will be provided in such cases.
5.4 Technology and Service Partners
Information necessary for operating gaming services may be shared with game software providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi. This partnership is governed by strict data protection agreements.
6 Data Security Measures
11g777 adopts industry-standard security measures to keep your information safe. Our security framework consists of the following layers:
SSL Encryption
All data transmission is secured with 256-bit SSL/TLS encryption. All information between your browser and our servers remains encrypted.
Secure Servers
Your data is stored on secure, encrypted servers. Firewalls and access controls are in place to prevent unauthorized access.
Regular Monitoring
24/7 system monitoring is carried out to detect suspicious activity. Regular security audits are conducted to identify security vulnerabilities.
However, no online system is completely secure. We ask you to keep your password private, not share it with others, and always log out after use. If you notice any suspicious activity, notify our support team immediately.
7 Data Retention Period
11g777 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
Active Account Information
All information is retained while your account remains active. Even after account closure, certain information may be retained due to legal obligations.
Financial Transaction Records
Financial transaction records are retained in accordance with legal requirements. This is necessary for fraud prevention, dispute resolution, and legal compliance.
Inactive Account Information
For accounts that have been inactive for a long period, we will contact you. If no response is received, information will be securely deleted in accordance with our policy, except for information required by law.
8 Your Rights
As a user of our platform, you have a number of rights regarding your own information. 11g777 respects these rights and helps you exercise them:
-
Right to Access Information: You may request a copy of the information we hold about you at any time. We will provide this information within the specified timeframe.
-
Right to Correct Information: If your account contains inaccurate or incomplete information, you may request a correction. We will update the information after proper identity verification.
-
Right to Delete Information: In certain circumstances you may request that your information be deleted. However, due to legal obligations, deletion of some information may not be possible.
-
Right to Object to Processing: You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
-
Right to Data Portability: You may receive your personal information in a structured, commonly used format.
-
Right to Withdraw Consent: You may withdraw consent given for data processing at any time, though this will not affect processing that has already taken place.
To exercise these rights, please contact our support team via live chat or email. We will review your request and take appropriate action.
9 Protection of Minors
21+ Age Restriction
11g777's services are for individuals aged 21 and above only. We do not intentionally collect any information from minors. We verify age during the registration process and if a minor is suspected, the account will be closed immediately.
If you become aware that a minor has registered on our platform, please notify our support team immediately. We will close the relevant account and delete any information collected.
10 Third-Party Services and Links
11g777 uses third-party services for payment processing and game software on its platform. These third parties have their own privacy policies, and 11g777 is not responsible for their information collection and usage practices.
Payment Services
bKash, Nagad, Rocket, Upay, and bank transfer services have their own privacy policies and terms. By using these services, you are also agreeing to their terms.
Game Software Providers
The games available on our platform are developed by various software providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers follow their own data policies and may access a limited amount of technical information for the purpose of operating games.
11 Policy Changes & Updates
11g777 may update this privacy policy from time to time. For any significant changes, we will take the following steps:
- A clear notice will be published on our platform.
- Registered users will be notified by email.
- The date of the update will be mentioned at the top of the page.
- Continued use of the service after any changes will be considered acceptance of the new policy.
We advise you to review this policy regularly so that you stay aware of the latest changes.
12 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:
Live chat support in Bengali is available 24 hours a day, 7 days a week.
[email protected]
We are committed to responding to your request as quickly as possible.
For more information, see our About Us page, Terms & Conditions, and Responsible Gaming Policy. Our support team is always ready to help with any questions you may have.